Housekeeping NYC
Housekeeping NYC
Comprehensive Home Cleaning Services At Top Quality

FAQ

1.  What sets you apart from other housekeeping companies in New York City?

Our excellent service and tailored care we put into every cleaning, whether large or small, sets us above and beyond competitors.  At Housekeeping NYC, you will never be just another job.  You are a valued customer and we always make sure to treat you that way.

2.  What are the services that you provide?

We provide an array of expert services to choose from for the most complete housekeeping.  We offer residential and business cleaning, carpet and rug cleaning, carpet and rug repair, post-construction cleaning, move in/move out cleaning, and upholstery cleaning and repair.

3.  Can I trust you alone in my home with my possessions?

We run meticulous background checks on all staff members before hiring.  This ensures that no one hired has any criminal record, that they have a solid employment history, and that they come well recommended by all references.  Additionally, all members of the cleaning team are bonded and insured so that your belongings are protected in case of an accident.

4.  What cleaning products do you use?

We work with organic and earth-friendly cleaning solutions that work just as well as traditional chemically-based cleaning products.

5.  If I have work during the day, can you still come to clean my home?

It is common for clients to not be home when we arrive to clean.  Arrangements can be made to drop a key off with us before the appointment, or with a neighbor who can let us into your home to clean while you are away.

6.  In the past, I have had professional housekeepers clean my home and was annoyed that a different person came each time.  Can the same person come to clean my home with every visit?

Yes.  We prefer the same cleaner come every time as he/she will already know your home and preferences for cleaning.

7.  I am not sure if I need a long-term cleaning agreement, will I still need to sign a contract?

A contract for cleaning is not necessary.  We offer economical daily, weekly, and monthly home and commercial cleaning packages, as well as one-time visits for special occasions.

8.  Do I need to provide cleaning products and equipment?

Our price quote includes all the organic cleaning materials, equipment, and supplies we need to clean your home or office.

9.  What if I am not happy about the work?

Customer satisfaction is our number one priority.  We always aim to please, but if you are not happy with the cleaning, we can either come again to redo the cleaning at no extra charge, or can refund your money.
 

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Our Customers Say...

...With my antiques, I don’t let just anybody in my home. But they’ve earned my trust, 100-percent...

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Commercial Cleaning

Our commercial cleaning aims to exceed industry standards and promises to provide you with expert service at reasonable prices.

Organic Cleaning

We offer only the highest quality green house keeping to help protect your home from harsh chemicals and the environment from synthetic cleaners.

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